Terms & Conditions
Business Name: Perfectflowers4u
Products
1.1.All products on this website are subject to seasonal or supplier availability. We reserve the right to change one or more of the contents (which are shown in the product images) or packaging for all requested floral arrangements or gifts, to provide an item of equal or greater value without notice. All products are subject to availability.
1.2.Flowers will be delivered in bud to ensure longer life.
1.3.If Perfectflowers4u are unable to supply the product selected or another substituted product to you, we shall contact you as soon as possible and will reimburse your payment in full no later than 30 days of the intended delivery date.
1.4.Some products, Flowers and Plants my be harmful or poisonous, if you require further information before submitting an order please contact us. Please do not eat the flowers or plants.
Payment
2.1.We accept payment by most major credit and debit cards. By clicking on the 'complete order’ button on the Order Form, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the Online site. Full payment must be completed before goods are prepared and dispatched.
2.2. Submitting your Order Form is subject to our acceptance of this offer and we will not consider ourselves bound by a contract with you unless we have issued a confirmation of order by email.
2.3 We cannot accept Order Forms from customers under the age of eighteen (18).
2.4.To effect delivery on the date required for Floral Arrangements, Chocolates or Gifts, we require complete and accurate details of the recipient, including a full name, address details including postcode and contact telephone number.
Prices
3.1.Prices listed within the service are valid for a maximum of 14 days from submitting your order.
3.2.Prices include VAT but exclude delivery charges. These are calculated in the checkout.
Cancellation
4.1.Orders may be amended or cancelled up to 24 hours before the intended delivery date.
4.2. To amend or cancel your order, please contact Perfectflowers4u via our email or contact number.
4.3.You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to extend that such sums are not reimbursed by the card issuer in such circumstances.
4.4.In line with "The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013", personalised, customised or any other products where an adjustment has been made at the customers request (that prohibits re-sale to another customer) are excluded and cannot be returned. See "Legal Notice" below for full details.
Legal Notice
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
Under the "The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013" which regulates distance selling in the EU, we are required to provide information under Schedule 2 "Information relating to distance and off-premises contracts". This information is provided under each product listing and, in the case of cancellation of an order, is detailed on our Terms and Conditions page.
Customer Services
5.1. In the event that you are not satisfied with the online Service any complaints should be placed in writing and emailed to: Perfectflowers4u.info@gmail.com
5.2. If you are satisfied that your complaint is valid a suitable replacement will be delivered. This does not affect your statutory rights as a consumer.
Except from Cancellations
6.1.Distance Selling Regulations (DSR) set by the "The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013" includes an exception for perishable items (including all fresh flowers) and for personalised items (where wording has been chosen or specified within the purchase). Once preparation of your order is underway, order cancellation is not possible.
Picking Errors
7.1.We accept full responsibility for the wrong goods in the event of a picking error; please follow the returns process and we will correct at speed, including refund of your return postage costs.
Disclaimer
7.1 Whilst we agree to use our reasonable endeavours to ensure that this Online Site and/or the Online Service is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the Online Site and/or the Online Service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Online Site and/or the Online Service impossible or impractical.
7.2 (a) We accept liability for death or personal injury arising from our negligence.
(b) Subject to clause 7.2(a), our liability in contract, tort (including negligence and breach of statutory duty) or otherwise arising by reason of or in connection with your Order Form with us shall be limited to a multiple of 3 times the price you have paid for the Products.
(c) Subject to clauses
7.2(a) and 7.2(b) above we exclude all liability for any claims, losses, demands and damages, including without limitation, any costs, loss of profits, loss of contracts or business opportunity, loss of data and any other consequential, incidental, special or punitive damages, even if we have been advised of the possibility of such damages, arising directly or indirectly out of or in any way connected with your use or inability to access the Online Site and/or the Online Service, whether arising in contract, tort (including negligence), under statute or otherwise PROVIDED THAT nothing contained in these Terms and Conditions affects or will affect your or the recipient's statutory rights in relation to the quality, fitness or description of the Products supplied.
General
8.1 We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Online Site and/or the Online Service from time to time. We will post any changes on the Site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Online Service or Online Site. Changes will be effective five (2) hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.
8.2 Additionally, we reserve the right to suspend, restrict or terminate access to the Online Site and/or the Online Services for any reason at any time.
8.3 These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Online Site, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
8.4 We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Data Protection Act 1998 (as replaced, modified or re-enacted from time to time). We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy.
8.5 A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart from that Act.
8.6 Save in respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.
8.7 Your purchase will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts.
PRIVACY POLICY
We value your privacy. We will never give, lease, sell or otherwise disclose your personal information. Period. Any information you give to Perefectflowers4u, over the phone and online will be held with the utmost care, and will not be used in ways to which you have not consented.
OUR LAWFUL BASIS FOR PROCESSING PERSONAL INFORMATION
Perfectflowers4u relies on different lawful basis for processing personal information, and in some cases, more than one lawful basis may apply with respect to the same personal data.
CONTRACT
We collect and process your personal information in order to fulfil the order that you place with us, and in accordance with our contract with you to fulfil your order. The type of personal information we collect is listed under the section "What data do we collect and why do we need it"
LEGITIMATE INTEREST
We also collect and process personal information for our legitimate interests in handling customer care issues, conducting market research, sending email and direct marketing material to you, handling legal claims and preventing and identifying fraud claims
CONSENT
We rely on the consent you have provided us as the legal basis for our marketing email communications. You can unsubscribe at any time, and information to do so can be found in the emails we send out. Please note that withdrawing your consent from us is not enough to cease all communications since we may have a lawful or ongoing reason to retain your personal data.
LEGAL OBLIGATIONS
Perfectflowers4u is required to comply with applicable laws, rules and regulations, as well as orders by courts having jurisdiction over Perfectflowers4u. This means that we may collect and retain personal data as required. For example records of customer orders are kept as required by applicable laws, and these are shared with the relevant tax authorities as and when required.
WHAT INFORMATION DO WE COLLECT FROM YOU AND WHY DO WE NEED IT ?
To ensure that we can communicate effectively with both customers and recipients, it is very important that you provide us with accurate personal information.
Please remember that we value your privacy and will never lease, rent or sell your private information. Period.
At checkout we ask for the following personal information.
CUSTOMER'S FULL NAME. EMAIL ADDRESS, AND MOBILE NUMBER
We use this information to provide a better customer experience by sending order confirmations, dispatch confirmations and delivery confirmations. Your personal data is sent over to a third party that provides email marketing, and direct marketing campaign services
We will also use the customer's email address in the event that we need to make substitutions. Please do ensure that email addresses are accurate.
We send over your details to independent market research providers who provide services which include collecting and reporting of customer feedback. This feedback, together with your first name, is displayed on our website
Your transaction and credit card details are stored at our payment provider. They ensure security of your transactions and prevent fraud.
RECIPIENT'S FULL NAME AND ADDRESS
We require this information in order to deliver the flowers you have ordered. It is vital that the recipient's address is accurate, therefore Perfectflowers4u uses a third party service to check the validity of the address provided.
If you place an order anywhere in the UK, Scotland, or Northern Ireland we will pass over the recipient's full name and address to third party delivery partners based in the UK and they will handle the delivery on our behalf
If you place an order to France we will pass over the recipient's full name and address to third party delivery partners based in France, and they will handle the delivery on our behalf.
If you place a same day order or an international order to one of the countries listed in our international page we will pass over the recipient's full name, address, and telephone number to a third party supplier and they will fulfil your order in full
As this information is considered to be Personally Identifiable Information we store it securely and process it accordingly especially when we pass over information to third parties to allow them to perform services on our behalf.
We never send promotional messages, marketing communications or any form of unsolicited contact to details collected in the recipient details.
WHAT ADDITIONAL DATA DO WE COLLECT WHEN YOU USE OUR WEBSITE ?
We collect details of your online browsing activities such as the sections visited and parts of the website viewed. We also collect details of the type of device you use to view our website, your IP address, and your device's geo location.
HOW DO WE MARKET OUR PRODUCTS TO YOU THROUGH THIRD PARTIES ?
When you browse our websites, then you may receive ads of our products when in turn browsing other websites using the same internet connected device. This marketing data is done through data collection cookies which track your online browsing behaviour. These cookies are either placed by Perfectflowers4u or by one or more third parties.
Perfectflowers4u contracts with third parties who offer one or more of the following services and these are used to enhance your buying experience
provide online advertising campaigns
provide reports of marketing campaigns
provide facilities to offer a 'refer a friend' campaign
provide affiliate marketing services such as consumer discount websites
HOW CAN YOU REMOVE YOUR PERSONAL INFORMATION FROM OUR SYSTEM ?
You have a right to request for your account to be closed at any time, however we do have certain obligations to keep data records for legal and accounting purposes.
Please send us an email at perfectflowers4u.info@gmail.com outlining your request and we will reply within 30 days
Further, please note that for us to consider your request the following criteria must be met:
Your email must originate from the same email address linked to the account that you are requesting deletion.
There are no pending amounts that need to be paid.
At least 10 days have passed from your most recent transaction.
There are no active law enforcement requests about your transactions
Note that if we erase all information about you, and you decide to make a future purchase, then we will not be aware of your prior requests or objections.
HOW CAN YOU REQUEST THE DATA THAT WE STORE ABOUT YOU ?
You have the right to request a copy of the information that we hold about you, however we do have certain obligations to keep data records for legal and accounting purposes. Please send us an email at perfectflowers4u.info@gmail.com outlining your request and we will reply within 30 days.
Further please note that for us to consider your request the following criteria must be met
We would need you to provide us with a copy of two of the following means of identification:
Passport
Birth certificate
Driving license
Utility bill (covering the last 6 months)
Your email must originate from the same email address linked to the account that you are requesting information about.
COOKIES
Cookies assign a unique identification to your computer and store the details on your hard drive via a facility in your web browser. The cookie does not contain any personally identifying information but does permit our website to recognize you each time you return to the Perfectflowers4u website.
COOKIE POLICY
We use cookies across our website to improve its performance and enhance your user experience. This policy explains how we do that.
AN INTRODUCTION TO COOKIES?
Cookies are small text files which a website may put on your computer (or mobile device) when you first visit a site or page. A cookie helps the website, or another website, to recognise your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term "cookies" in this policy to refer to all files that collect information in this way.
There are many functions cookies serve. For example, cookies can help us to remember your customer details, which products you've looked at, analyse how well our website is performing, or even allow us to recommend products we believe will be of interest to you.
Certain cookies may contain personal information – for example, if you login, a cookie will store your customer identifier. Most cookies won't collect information that identifies you, and will instead collect more general information such as how users arrive at and use our website, or a user's general location.
THE COOKIES WE USE ON OUR WEBSITES?
The cookies on our website perform one of the following three functions:
1. ESSENTIAL COOKIES
Some cookies are essential for the operation of our website. For example, some cookies allow us to identify visitors or customers and ensure they can access details of previous orders, their address book, etc. We also might store your most recent order identifier in order that we can present you with order tracking information when you return to the website. Another use of cookies is to store the preferred currency for presentation of product prices. Other cookies are used to ensure that affiliates that drive traffic to our website get paid for any subsequent orders that are placed.
If a user or customer opts to disable these cookies, the user will not be able to access all of the past order information or may not be able to use our checkout.
2. PERFORMANCE COOKIES
Our website uses other cookies to analyse how visitors the website and to monitor website performance. This allows us to provide a high quality experience by customising our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages. We might also use these cookies to highlight products that we think will be of interest to you based on your usage of the website. We also use cookies to help us test various creative or features on the site to see which ones are most liked by customers.
3. FUNCTIONALITY COOKIES
We use functionality cookies to allow us to remember your preferences or which product category you are visiting (e.g. flowers. chocolates, plants or wine). For example, cookies save you the trouble of typing in your details every time you access the site.
THIRD PARTY USE OF COOKIES ON OUR WEBSITE
We use or allow third parties to serve cookies that fall into the four categories above. For example, like many companies, we use analytics software to help us monitor our website traffic. We may also use third party cookies to help us with market research, revenue tracking, improving site functionality and monitoring compliance with our terms and conditions and copyright policy.
BANNER ADVERTISING ON 3RD PARTY WEBSITES
The purpose of banner advertising is to present products you've viewed on our website in the forms of adverts on 3rd party websites. The products presented might be the same or similar to the ones you've seen when visiting our site. This form of advertising relies heavily on cookies. Please be assured that the information in these cookies is completely anonymous and does not contain any of your personal details. For more information, please visit http://www.youronlinechoices.com/uk/your-ad-choices.
HOW TO BLOCK COOKIES FOR OUR WEBSITES
As explained above, cookies help you to get the most out of our websites.
By visiting our website, you are consenting to use cookies for the purposes described above.
However, if you wish to disable cookies then please read the section titled 'Enabling and blocking cookies' below.
Please remember that if you do choose to disable cookies, you may find that certain functionality and pages of our website do not work properly.
OTHER USES OF COOKIES - TRACKING EMAILS
The emails that we send customers may contain a single, campaign-unique "web beacon pixel" to tell us whether these emails are opened and verify any clicks through to links in the email. We may use this information for purposes including determining which of our emails are more interesting to users or to query whether users who do not open our emails wish to continue receiving them. The pixel will be deleted when you delete the email. If you do not wish the pixel to be downloaded to your device, you should select to receive emails from us in plain text rather than HTML.
MORE INFORMATION
More detail on how businesses use cookies can be found at http://www.allaboutcookies.org.
ENABLING AND BLOCKING COOKIES
MICROSOFT INTERNET EXPLORER 6.0, 7.0, 8.0
Click on ' Tools' at the top of your browser window and select ' Internet Options'
In the Options window, navigate to the ' Privacy' tab
To enable cookies: Set the slider to 'Medium' or below
To disable cookies: Move the slider to the top to block all cookies
Note that there are various levels of cookie enablement and disablement in Internet Explorer. For more information on other cookie settings offered in Internet Explorer, refer to the following page from Microsoft: http://windows.microsoft.com/en-GB/windows-vista/Block-or-allow-cookies
MOZILLA FIREFOX
Click on ' Tools' at the browser menu and select 'Options'
Select the Privacy panel
To enable cookies: Check 'Accept cookies for sites'
To disable cookies: Uncheck at 'Accept cookies for sites'
Note there are various levels of cookie enablement and disablement in Firefox. For more information, refer to the following page from Mozilla: http://support.mozilla.org/en-US/kb/Enabling%20and%20disabling%20cookies
GOOGLE CHROME
Click on the 'wrench' icon on the browser (usually found top-right corner) to open the tools menu
From the tools menu select 'Options'
Click the 'Under the Hood' tab from the menu on the left.
In the 'Privacy' section, select the 'Content settings' button
To enable cookies: select 'Allow local data to be set' option
To disable cookies: select 'Block all cookies' option
Note there are various levels of cookie enablement and disablement in Chrome. For more information on other cookie settings offered in Chrome, refer to the following page from Google: http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647
OPERA
Click on 'Setting' at the browser menu and select 'Settings'
Select 'Quick Preferences'
To enable cookies: check "Enable Cookies"
To disable cookies: uncheck "Enable Cookies"
Note there are various levels of cookie enablement and disablement in Opera. For more information on other cookie settings offered in Opera, refer to the following page from Opera Software: http://www.opera.com/browser/tutorials/security/privacy/
SAFARI ON OSX
Click on 'Safari' at the menu bar and select the 'Preferences' option
Click on 'Security'
To enable cookies: In the 'Accept cookies' section select 'Only from site you navigate to'
To disable cookies: In the 'Accept cookies' section select 'Never'
Note there are various levels of cookie enablement and disablement in Safari. For more information on other cookie settings offered in Safari, refer to the following page from Apple: http://docs.info.apple.com/article.html?path=Safari/3.0/en/9277.html
ALL OTHER BROWSERS
Please refer to the "Help" function in the browser or contact the browser provider.